Confirmation Terms:

To confirm a booking the guest must provide valid credit card information (card number, expiry date, and CVC number) or you can contact the hotel for other options.

Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.

Cancellation Policy

Standard Rates Reservation
If cancelled up to 7 days before date of arrival, no fee will be charged.
To modify your booking please contact the hotel to let you know if it is possible and if there is any extra cost.
If a cancellation is made less than 7 days before the date of arrival, guests will be charged 50% of the total booking cost.

Non Refundable Reservation
If you book a Non Refundable Reservation you will receive a 10% discount off of our Standard Rates.
Non Refundable Reservation means that the full amount of the reservation will be charged at the time of booking confirmation.
If cancelled, modified or in case of no-show, the total cost of the reservation will be charged.


More information:

For the best rate we recommend making your reservation as soon as you can.
Prices are indicative and are subject to change according to availability.

If you have a credit card you can book using our ONLINE booking system.

If you do not have a credit card or you don’t want to use a credit card or our ONLINE system does not have available rooms, please, Contact us Directly and it will be our pleasure to inform you of our availability and terms of accommodation.

 For any gatherings or parties you must first ask for permission in reception.  Any additional guests brought to the room besides the guests that are included in your reservation will result in added charges to your room.

The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you.


Cleaning Schedule:

Because most of our guests stay at the hotel for long periods of time, our rooms are cleaned every 2 days. If you prefer or require more frequent cleaning please feel free to ask our receptionist and we will be happy to accommodate your request.


Check In and Check Out Times:

 Check-in time starts at 3:00 p.m. until midnight. Check-out time until 11:00 a.m.

Early Arrival and Late Departure:

Should you arrive at the hotel before the normal check-in time, you are advised to approach the Hotel’s Reception Desk for assistance in storing your luggage until check-in is available. If your room is ready before 3:00 pm, our receptionist will let you know and you will be able to check in earlier. If arriving early, you are also advised to consider making a reservation for the evening before your arrival.

Late check-outs are available on request, subject to room availability and occupancy level.

Please check with the Hotel’s Reception Desk at least 24 hours before your departure on the availability of late check-out.


Safe Box:
There is a safe located in all of our rooms. This safe is included in your rate. You will be given a code for your safe upon arrival. You can change this code at any time our receptionist would be happy to show you. It is your responsibility to ensure the safe door is shut properly, in the event that items from the safe go missing the hotel will not be held liable. That being said this has never been an issue in the past, our hotel and Kalamaki in general are very safe.

Damages and Disturbances:

Your responsibility: If you or any member of your booking causes damage or loss of any kind to us or any other customers, you will be responsible for that damage or loss and you as the person who made the booking will be required to pay the costs.

You must not cause any disturbance to any other customers or our staff including but not limited to noise disturbance.


General Provisions:
By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel’s standard terms and conditions of stay.

The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.

The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.

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Privacy Policy

Last updated: September 29, 2026

Who we are

This website is operated by Flemotomos Touristic Enterprises S.A., trading as Vanessa Hotel ("we", "us", "our"). We are the data controller for the personal information described in this policy.

  • Address: 136 Kalamaki Road, Kalamaki, Zakynthos 29100, Greece
  • Email: vanessahotel@gmail.com
  • Telephone: +30 26950 26713

If you have any question about how we handle your information, email us at the address above.

What information we collect

When you book a room, we collect your name, email address, telephone number, postal address, country, arrival and departure dates, the names and number of guests staying with you, the ages of any children, and any special requests you make (for example a cot, a ground-floor room, or dietary preferences).

When you pay a deposit, we collect your card details through our online booking system. See "Payments and your card details" below.

When you check in, Greek law requires us to record guest details from your passport or identity card.

When you contact us by email, telephone or through the contact form, we keep your message and our reply.

When you visit this website, we collect anonymous statistics about your visit if you consent to analytics cookies — see "Cookies" below.

We do not ask for, and you should not send us, sensitive information such as health or medical details, except where it is directly relevant to your stay (for example an accessibility requirement). If you do send us something like that, we use it only to arrange your stay.

Why we use it, and our legal basis

What we use it for Legal basis under GDPR
Taking and managing your reservation, and contacting you about your stay Performance of a contract with you
Taking the 30% deposit and the balance of your bill Performance of a contract with you
Recording guest details at check-in Legal obligation under Greek law
Keeping accounting and tax records Legal obligation
Answering your enquiries Our legitimate interest in responding to people who contact us
Keeping our website secure and working Our legitimate interest in running a safe website
Sending you offers and news by email Your consent — you can withdraw it at any time
Website analytics cookies Your consent

We only send marketing emails to people who have ticked a box asking for them. Every such email has an unsubscribe link, and unsubscribing takes effect immediately. We never sell or rent your details to anyone.

Payments and your card details

Payment for your stay is made at the hotel. When you book, we take a card as a guarantee, and we charge a 30% deposit approximately two weeks before your arrival date.

Your card details are handled by our online booking system provider, [name of provider], and are held on their secure systems. We do not store your full card number on this website or on our own computers. The balance of your bill is paid at the hotel's reception on arrival or departure.

Who we share your information with

We share your information only where it is necessary, and only with:

  • Our online booking system provider, Hotelogix, which processes reservations and card payments on our behalf.
  • Our bank and card payment provider, to process the deposit and your payment at the hotel.
  • Our web hosting provider, which stores the website and any messages sent through it.
  • Google, if you consent to analytics cookies (see below).
  • Our accountant and tax advisers, for invoicing and bookkeeping.
  • Greek public authorities, where the law requires it — for example guest registration and tax reporting.

If you booked through Booking.com, Expedia or another travel website, that company collected your details first and passed them to us. Their own privacy policy covers what they do with your information, and we suggest you read it on their site.

Sending information outside Europe

We keep your information within the European Economic Area wherever possible. Google Analytics may transfer some data to the United States; Google does this under the European Commission's Standard Contractual Clauses and the EU–US Data Privacy Framework. If you do not consent to analytics cookies, no such transfer happens.

How long we keep it

  • Reservation and guest records: as long as needed for your stay, then for the period Greek tax and hotel law requires.
  • Accounting and invoice records: for the period required by Greek tax law.
  • Email enquiries that do not lead to a booking: up to two years.
  • Marketing consent records: until you unsubscribe, and then a short record that you did so.
  • Website analytics: as set out in the Cookies section below.

Cookies

Cookies are small files stored by your browser. We use two kinds:

Essential cookies, which make the site work — for example remembering which language you are viewing. These cannot be switched off.

Analytics cookies (Google Analytics), which tell us how many people visit the site and which pages they read. This information is anonymous and we use it only to improve the website. These cookies are set only if you agree when the cookie banner appears.

You can accept or refuse non-essential cookies when you first visit, and change your mind at any time using the "Cookie settings" link in the footer. You can also delete cookies through your browser settings, though some parts of the site may then work less well.

Your rights

Under GDPR you have the right to:

  • ask for a copy of the information we hold about you;
  • have inaccurate information corrected;
  • ask us to delete your information, where we are not legally required to keep it;
  • ask us to restrict how we use it;
  • object to us using it on the basis of our legitimate interests;
  • receive your information in a portable format;
  • withdraw your consent to marketing emails or analytics cookies at any time.

To exercise any of these, email us at vanessahotel@gmail.com. We will reply within one month.

If you are unhappy with our response, you can complain to the Hellenic Data Protection Authority (Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα), whose contact details are at www.dpa.gr.

Children

This website is intended for adults making travel bookings. We do not knowingly collect information from children through the website. Details of children staying with you are collected from you as the person making the booking.

Changes to this policy

If we change this policy we will post the new version on this page and update the date at the top.

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